Terms of service

Terms of Service

Pietro North America Inc.

Last updated: January 1, 2026

Overview

This website is operated by Pietro North America Inc. Throughout the site, the terms “we,” “us,” and “our” refer to Pietro North America Inc. We offer this website, including all information, tools, and services available from this site, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing a product from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional terms and policies referenced herein. These Terms apply to all users of the site, including browsers, customers, merchants, and contributors of content.

Please read these Terms carefully before using our website. If you do not agree to all terms and conditions, you may not access the site or use our services.

Section 1 – Online Store Terms

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you have given consent for any minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you violate any applicable laws while using the Service.

You must not transmit any viruses, malware, or code of a destructive nature. Any violation of these Terms may result in immediate termination of services.

Section 2 – General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

Your content, excluding payment information, may be transferred unencrypted across networks. Credit card information is always encrypted during transmission.

You agree not to reproduce, duplicate, sell, resell, or exploit any portion of the Service without our express written permission.

Section 3 – Accuracy of Information

We are not responsible if information on this site is inaccurate, incomplete, or outdated. Content is provided for general information only and should not be relied upon as the sole basis for decision-making.

We reserve the right to modify site content at any time without obligation to update prior information.

Section 4 – Modifications to Service and Pricing

Product prices are subject to change without notice.

We reserve the right to modify or discontinue the Service, or any part of it, at any time without notice. We are not liable for any modification, price change, suspension, or discontinuance.

Section 5 – Products

Certain products may be available exclusively online and in limited quantities.

We make every effort to display product images and descriptions accurately, but we cannot guarantee that your device’s display reflects the exact appearance of the product.

All products are subject to our Return & Refund Policy, outlined below.

Section 6 – Returns & Refund Policy

Our return policy lasts 30 days from the date of purchase. If 30 days have passed, we cannot offer a refund or exchange.

Eligible Returns

To be eligible for a return:

Items must be unused and in original packaging
Proof of purchase is required
Items must not be perishable

Non-Returnable Items

Due to food safety regulations, perishable goods such as food cannot be returned.
Additional non-returnable items include:

Gift cards
Sale items

Refunds

Once your return is received and inspected, we will notify you of approval or rejection. Approved refunds will be issued to the original payment method within a reasonable processing time.

Late or Missing Refunds

If you have not received your refund:

Check your bank account
Contact your credit card company
Contact your bank

If the issue persists, email care@pietrona.com .

Exchanges

We only replace items if they are defective or damaged. To request an exchange, contact care@pietrona.com .

Gifts

If the item was marked as a gift and shipped directly to you, a gift credit will be issued. Otherwise, the refund will be sent to the original purchaser.

Return Shipping

Customers are responsible for return shipping costs. Shipping fees are non-refundable. If approved, return shipping costs may be deducted from your refund.

Returns should be sent to:

We recommend using a trackable shipping method for items over $75.

Section 7 – Billing & Account Information

We reserve the right to refuse or cancel orders at our discretion, including orders that appear to be placed by resellers or distributors.

You agree to provide current, complete, and accurate purchase and account information and to promptly update such information as needed.

Section 8 – Third-Party Tools & Links

We may provide access to third-party tools or links that we do not control. Use of such tools is at your own risk. We are not responsible for third-party content, products, or services.

Section 9 – User Feedback & Submissions

If you submit ideas, feedback, or suggestions, you agree that we may use them without restriction or compensation.

You agree that your submissions will not violate any third-party rights or contain unlawful, abusive, or malicious material.

Section 10 – Personal Information

Your submission of personal information is governed by our Privacy Policy.

Section 11 – Errors & Omissions

We reserve the right to correct errors, inaccuracies, or omissions at any time and to cancel orders if information is inaccurate, including after an order has been submitted.

Section 12 – Prohibited Uses

You are prohibited from using the site or its content for unlawful purposes, violating intellectual property rights, transmitting malware, collecting personal data improperly, or interfering with site security.

We reserve the right to terminate access for violations.

Section 13 – Disclaimer of Warranties & Limitation of Liability

Our Service and products are provided “as is” and “as available” without warranties of any kind.

Pietro North America Inc. shall not be liable for any indirect, incidental, or consequential damages arising from use of the Service or products, to the maximum extent permitted by law.

Section 14 – Indemnification

You agree to indemnify and hold harmless Pietro North America Inc., its officers, employees, and affiliates from any claims arising from your breach of these Terms or violation of applicable laws.

Section 15 – Severability

If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full effect.

Section 16 – Termination

These Terms remain effective unless terminated by you or us. We may terminate access at any time if you violate these Terms.

Section 17 – Entire Agreement

These Terms constitute the entire agreement between you and Pietro North America Inc., superseding any prior agreements or communications.

Section 18 – Governing Law

These Terms are governed by and construed in accordance with the laws of the United States.

Section 19 – Changes to Terms

We reserve the right to update or replace these Terms at any time. Continued use of the site constitutes acceptance of any changes.

Section 20 – Contact Information

Questions about these Terms should be sent to:

Pietro North America Inc.
care@pietrona.com